FAQs
At Balanced Mind Journey, we strongly believe that the mind and body are interconnected, making it essential to consider the whole person in the healing process. That's why we provide a wide range of mental health and wellness services, including counseling, prenatal and postpartum support, neurodivergent affirming parent consulting, grief assistance, holistic healing, yoga, reiki, massage, sound healing, and more, all in one place. We recognize that navigating these can be overwhelming, so we're here to help clarify everything for you!
Question: What services do you offer?
Short Answer: Counseling, Yoga, Reiki, Massage, Sound Healing, Prenatal and Postpartum Support, Grief Education and Support , Neurodivergent Parenting Support and Consultation, Professional Photography + more.
Long Answer: We have a wide range of providers and services at Balanced Mind Journey, and we partner with some amazing providers within our community. If you want to connect with a highly trained licensed mental health provider, you've come to the right place! If you are the parent of a neurodivergent child and are in need of education, guidance and direction, that's us! If you are pregnant, looking for emotional wellness support and you need a doula, we can help! If you are a trauma survivor with trapped trauma in your body, we can help! If you are grieving and are struggling to find a provider who truly understands and is certified to support you, we can help! If you and a group of friends and/or family are looking for sound healing, we can help! If you would like to capture special moments through professional photography, we've got you covered! All of these are just some examples of the amazing healing options we have within Balanced Mind Journey. For a list of the most up-to-date offerings, check out our Community page.
Question: What are the benefits of your services?
Short Answer: Improved mental, physical, emotional and relational health.
Our services are designed to enhance your emotional wellbeing, provide effective coping strategies, boost self-awareness, and strengthen your relationships with yourself, your family and others. We focus on balancing energy, improving physical health, supporting nervous system stability, and alleviating symptoms of stress, anxiety, and depression. Additionally, we promote clarity emotional stability, mindfulness, and deep relaxation, fostering inner peace and compassion. Our highly trained providers hold special licenses and/or certifications, and they are ready to share their expertise and the benefits of their work. Feel free to contact us with any questions!
Question: Do you have a list of your providers and services so that I can see who they are and what they offer?
Short Answer: Yes!
Our Community page is a great place to start to see a general overview of our providers and services. If you would like to see our mental health counseling providers and services, start at our Counseling page. If you would like to see our prenatal and postpartum providers, partners, and services, start at our Maternal Wellness page. If you would a general overview of our holistic healing providers and services, start at The Healing Cottage page. If you are the parent of a neurodivergent child and would like consultation support, visit our Parent Consulting page. If you are interested in grief support and/or trauma informed yoga, start with Crystal Dalton. If you are interested in lifestyle and professional photography, start with Marcus Williams.
Question: How do I book a session with one of your providers?
Long Answer: When it comes to your mental, emotional and physical health, finding the right provider is an important part of the process. That is why we take into account all of your current healing needs and offer those providers who are a match for you based on those needs and preferences. We listen and collaborate with you instead of decide for you.
Question: Do you accept insurance?
Short Answer: Sometimes.
Long Answer: We do accept insurance for mental health counseling services provided by Balanced Mind Counseling licensed therapists and Postnatal Support Advocates licensed therapists. While we know the advantages and positive impacts that holistic healing services have on mental health and wellness, the insurance companies still do not allow providers to bill for those services. So, The Healing Cottage providers are not covered by insurance. Our neurodivergent affirming Parent Consulting services are also not covered by insurance because it is an educational and supportive service vs. a psychotherapy service. If one of our providers does accept insurance, you will find that clearly stated within their provider page.
Question: What insurance plans do you accept?
Short Answer: Most major insurance plans including Aetna, Cigna, BCBS, United Healthcare, MHC, Medicare, Tricare, Delaware Medicaid (Amerihealth Caritas, Delaware First Health + Highmark Health Options), and more.
Long Answer: Not all licensed mental health providers who can accept insurance accept the same plans. Which insurance plans they can accept depend on their license type and sometimes personal preference. A clear list of insurance plans accepted will be clearly stated within each provider's page. If you do not see anything about insurance on a provider's page, that means they cannot accept insurance for their services. When in doubt, do not hesitate to reach out to us. We can always help demystify the insurance process.
Question: Are your services in-person or virtual or both?
Short Answer: Both.
Long Answer: Some providers offer in-person sessions, and all providers offer virtual services. You can learn more about each provider's offerings by visiting their provider pages. Not sure where to start to find provider pages? Start here.
Question: Where are you located?
Short Answer: Middletown, Delaware and Milford, Delaware
Long Answer: Balanced Mind Counseling + Postnatal Support Advocates mental health therapists provide services for the entire state of Delaware. We have physical locations at 115 N. Broad St., Middletown, DE 19709 and 10 S. Walnut St., 2nd Floor, Milford, DE 19963. Some providers offer in-person counseling sessions at those locations. The Healing Cottage is located at 4 Crawford St., Middletown, DE 19709.
Question: I keep seeing Balanced Mind Journey, Balanced Mind Counseling, The Healing Cottage and Postnatal Support Advocates. Why?
Short Answer: There are three different entities under one umbrella.
Long Answer: We originally started as licensed mental health therapists who decided to branch out and expand beyond a traditional counseling setting. We appreciate the value of talk therapy and recognize how holistic healing and specialized services enhance clients' overall wellness. So we expanded and partnered with some amazing folks along the way!
Question: You offer a lot of different services with all types of providers. How do I know which service (s) are right for me?
Short Answer: We can help, just reach out!
Long Answer: We know that it can be difficult to determine which of our service (s) are going to best help your particular situation. Most people find us because they are looking for traditional counseling, and they learn about all of the other things we do once they explore our website. Sometimes they discover services they don't know anything about what want to learn more. We are all very collaborative providers, and we are happy to help you navigate all of the services and help you construct the best plan on your wellness journey!
Question: How do I get in touch with you?
Short Answer: Website, email, phone /text!
Long Answer: We love hearing from the community! If you have questions, need clarification, have suggestions, ready to start services, and/or are interested in becoming a provider or partner, reach out!
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